Before sending the goods, it is recommended that the representative conduct preliminary investigations so that if he sees any minor problems such as fuse burns, disconnection in the wires, etc., while solving the problem, there may be possible costs such as shipping costs, waste of time, etc. Be prevented. If you have the technical knowledge, in coordination with the technical department of Hutteco Business, try to check and open the engine.
Taking photos and videos of defective goods (in the installation mode) will have a great impact on the process of repairing and improving future products.
Device and part problems must be attached to the device by the customer (in detail). This not only speeds up the delivery process, but also prevents potential costs if the product is not defective and re-shipped.
Be extremely careful when packing. The customer is responsible for any possible damage due to improper packaging.
Distorted serial number, engine tag, date and other information entered on the engine will void the warranty.
Before sending the goods, be sure to check the list of items with the relevant sales manager so that if there are any problems in terms of number or problems, the relevant sales manager will follow up.
All shipped goods must be sent in the name of the representative nominated by the sales department. In case of error, the customer is responsible for the shipped goods.
When receiving a repair product, check the quantitative and qualitative accuracy of the items within 24 hours and announce its confirmation to the Hutteco business sales department.
It should be noted that all coordination must be done in writing and from the reference of the sales unit.
The cost of receiving defective goods will be borne by Hutteco Trading and the shipment of repaired goods will be the responsibility of the customer.
Failure to comply with any of the above clauses will be the responsibility of the customer in case of damage assessment.
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